In a significant move, the Reserve Bank of India on Wednesday said banks should not ask for verifications/updates at the branch level in case a customer has done e-KYC or those who have completed the KYC (know-your-customer) process on C-KYC portal. Bank customers who have completed their KYC verifications online can do the annual updates as well as changes if any in their personal details online. Moneylife had highlighted this issue on 3rd December See link: KYC Menace: Even Savvy Customers Are Unaware of Online KYC Option

A bank should not be demanding from a customer to walk into the branch for verification/updates. There is no such rule from the Reserve Bank on this, governor Shaktikanta Das told media reporters on Wednesday.

The governor also said, similarly for those customers who have uploaded their KYC details on the central-KYC (C-KYC) portal should not be asked for verification by any bank. In such case, the customer can just mail or message from the registered email ID or mobile to the bank to access the KYC details from the C-KYC portal.

Blaming lack of awareness at the front-end of banks, deputy governor Rabi Sankar said the central bank has regularly been asking banks not to bother customers with such details. Possibly, such things stem from lack of awareness of the rules, Sankar said, adding further, any aggrieved customer can approach/write to the banking ombudsman regarding this.
 

. Key point. In the past SBI misplaced my documents and did not bother to update them. Technically online KYC is an option. Why is it not publicised through @RBI ‘s #DEAF ? @SrBachchan will be heard no? @RBIsays ? Please SAY SOMETHING! @nsitharaman @DFS_India https://t.co/wLFI7r0jL7

— Sucheta Dalal (@suchetadalal) November 30, 2022